Privacy Policy

Your Privacy Matters

At Shondra Voice Coach, we understand that your voice journey is deeply personal. This Privacy Policy explains how we collect, use, protect, and respect your information when you visit shondravoicecoach.com or use our services.

1. Information We Collect

Information You Provide

Account Information:

Name, email address, phone number

Billing and shipping addresses

Payment information (processed securely through third-party providers)

Coaching-Related Information:

Vocal goals and experience level

Health information relevant to voice coaching

Session notes and progress tracking

Feedback and testimonials

Communication Records:

Email correspondence

Session recordings (only with explicit consent)

Support ticket information

Information We Collect Automatically

Technical Information:

IP address and device information

Browser type and version

Pages visited and time spent on site

Referring websites

Cookies & Tracking: We use cookies and similar technologies to enhance your experience, remember preferences, and analyze site usage.

2. How We Use Your Information

Primary Purposes

Service Delivery: Providing personalized voice coaching and delivering purchased products

Communication: Sending appointment confirmations, educational content, and service updates

Improvement: Analyzing usage patterns to enhance our services and user experience

Support: Responding to inquiries and providing technical assistance

Marketing Communications

With your consent, we may send:

Educational voice tips and techniques

New course announcements

Special offers and promotions

Industry insights and inspiration

You can opt out of marketing communications at any time using the unsubscribe link or by contacting us directly.

3. Information Sharing

We Never Sell Your Data

Your personal information is never sold to third parties.

Limited Sharing Scenarios

Service Providers: We share information with trusted third parties who assist in:

Payment processing (Stripe)

Email delivery (DIALOG)

Video conferencing (Zoom, etc.)

Website analytics (Google Analytics)

Legal Requirements: We may disclose information if required by law or to protect our rights and safety.

Business Transfers: In the unlikely event of a business sale or merger, your information may be transferred to the new entity.

4. Data Security

Protection Measures

SSL encryption for all data transmission

Secure payment processing through PCI-compliant providers

Regular security audits and updates

Limited access to personal information on a need-to-know basis

Session Recordings

Any session recordings are:

Created only with explicit consent

Stored securely and encrypted

Used solely for coaching purposes

Deleted after an agreed-upon timeframe

5. Your Privacy Rights

Access & Control

You have the right to:

Access your personal information

Correct inaccurate data

Request deletion of your data

Export your information

Opt out of marketing communications

Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Coaching records may be kept longer for continuity of care.

6. Cookies & Tracking

Types of Cookies We Use

Essential Cookies: Required for site functionality Analytics Cookies: Help us understand site usage

Marketing Cookies: Enable personalized content and advertising

You can manage cookie preferences through your browser settings, though this may affect site functionality.

Third-Party Analytics

We use Google Analytics to understand site usage. Google's privacy policy applies to this data collection.

7. International Users

If you're accessing our services from outside the United States, your information may be transferred to and processed in the US, where data protection laws may differ from your jurisdiction.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or prominent site notice.

10. Contact & Data Requests

For privacy-related questions or to exercise your rights:

Privacy Contact:

Email: [email protected]

Phone:1-928-301-8288
Mail: PO Box 2090, Sedona, AZ 86339, USA

Data Requests: 
To request access, correction, or deletion of your personal information, please email us with "Data Request" in the subject line.

Your voice is unique, and so is our commitment to protecting your privacy. Thank you for trusting us with your vocal journey.